Z260103

German & English Language Customer Support 

大阪市中央区

・Handling multilingual customer inquiries (only via chat)
・Cooperation and reporting with other teams when handling complaints
・Management of remote operators (part-time staff)
・Other related duties (e.g., translation)

◆Must-Have Skills
・Native level proficiency in German (Mother tongue).
・English proficiency:Business level(TOEIC 800 or higher) Certification not required.
・Japanese proficiency:Business level (JLPT N2 or better).

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◆Preferred Skills
・Translation experience 
・Work experience at small to medium-sized enterprises.
・Experience in the cross-border EC industry or Customer Support.
・Basic knowledge of HTML.
・Proficiency in other languages.

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・ドイツ語：ネイティブレベル
・英語：ビジネスレベル
・日本語：ビジネスレベル

・Based on previous experience and ability
・Bonus twice a year (June and December)

・Raise once per year
・Transportation Allowance (Up to 30,000 per month)
・Relocation Allowance of ¥100,000 provided for relocation support 1 month after joining (Must be at least 60KM away from the head office, measured in a straight line)
・Overtime Pay (Paid by the minute)
・Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
・Business casual dress code（No suit required）

・Flex time – Core time from 10:00 – 16:00 with up to 2 hours lunch

※During Training※
9:15 ~ 18:15

Two days off per week.　*fixed working time required for the first few months due to OJT
Year end and new years holidays（Dec. 30th ~ Jan 2nd）
Total 26 paid days off per year (Increases year over year)

Two days off per week.　*fixed working time required for the first few months due to OJT
Year end and new years holidays（Dec. 30th ~ Jan 2nd）
Total 26 paid days off per year (Increases year over year)

・Permanent Employee (Full Time)
*There is a 3-month probationary period.
*Salary and benefits remain the same during the probationary period.

応相談

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